Carlotta
You can pay for your Carlotta order with any of the nine methods below. Wallet buttons depend on your browser and device, so the options you see at checkout may differ slightly from one customer to another.
Credit & Debit Cards
Visa
Mastercard
American Express
Discover
Diners Club
Processed by Shopify Payments. Your bank may ask you to confirm the payment with an extra security step, such as a code or an approval in your banking app.
Digital Wallets
Apple Pay
Google Pay
Shop Pay
Processed by Shopify Payments. Wallet buttons appear when your browser and device support them and a payment method is saved in your wallet.
PayPal
PayPal
Processed by PayPal. You are redirected to PayPal to log in and approve the payment, then brought back to our checkout to complete your order.
We accept
Not accepted
We do not offer cash on delivery. Payment methods that are not shown at checkout cannot be used for your order. The list of accepted methods may change, and this page will be updated when it does.
Our prices are listed in US dollars (USD). Depending on your location, other currencies may be shown at checkout, and the currency shown at checkout is the currency you are charged in.
Clear totals
Shipping is free on every order, worldwide, with no minimum spend. Your total is simply the price of your jewelry plus any applicable taxes or duties, less any discounts. Checkout shows the full amount before you confirm your order.
Currency conversion & bank fees
If your card or account uses a different currency from the one charged at checkout, your bank or card provider may apply its own exchange rate or a foreign transaction fee. These fees are set by your bank and are outside our control.
Please check before you pay
Take a moment to review your order total, shipping address and email address before submitting payment. You are responsible for entering a correct shipping address, and getting it right helps your order reach you without delays.
Every payment on carlottatch.com goes through a trusted processor. Card and wallet payments are handled by Shopify Payments, and PayPal payments are handled by PayPal, both using secure, industry-standard protection.
How your payment is protected
Encrypted connection
Information sent between your browser and our checkout is encrypted with SSL / TLS. You will see a padlock icon in your browser's address bar.
PCI-DSS compliant
Shopify Payments meets the PCI-DSS standard, the security framework required by the major card networks for handling card data.
No card details stored by us
Carlotta never sees or stores your full card number or security code. Card details go directly to the payment processor.
Fraud screening
Orders may be checked automatically for signs of fraud to protect you and our store from unauthorized use of payment details.
Your data
For details on how we handle personal information connected to your order, please read our Privacy Policy.
Payment is taken when you place your order. Once the payment has been approved, we send an order confirmation to the email address you entered at checkout.
What happens when you order
Your payment method is charged as soon as your order is placed.
You receive an order confirmation email with your order number.
We email you a tracking number once your order ships.
Your bank statement will show a charge from Carlotta or SBV Business LLC. If you don't recognize a charge, email us before contacting your bank.
Payment declined?
If your payment is declined, the order is not placed and you are not charged. Common reasons include insufficient funds, a typo in the card details, an expired card, or a security block by your bank. Please check your details and try again, use another payment method, or contact your bank or PayPal.
No confirmation email?
First check your spam or junk folder. If you still cannot find it, email us at support@carlottatch.com with the email address you used at checkout and, if you have it, your order number. We will confirm the status of your order.
To protect our customers, we may review some orders before they ship. This is a routine check and does not affect most orders.
If an order needs a check, we may
Contact you by email or phone to confirm your billing or shipping details.
Hold the order briefly while the check is completed.
Cancel the order and refund the full amount if we cannot verify it.
Please talk to us before opening a chargeback or PayPal dispute
If something is wrong with a charge or an order, email us at support@carlottatch.com with your order number before contacting your bank or opening a PayPal dispute. Most issues, such as a missing parcel, a damaged item or a refund question, can be solved quickly and directly by our team.
Opening a chargeback or dispute first usually takes longer to resolve. If one is opened, we may share order, payment and tracking information with the payment provider so the case can be reviewed.
Refunds are covered in full by our Returns & Refunds Policy. Here is a short summary of how cancellations and refunds work on the payment side.
Return window
30 days
You have 30 days from the day you receive your item to request a return. Items must be unworn and unused, in the same condition you received them, with tags, original packaging and proof of purchase. Sale items can be returned under the same rules. Gift cards are not returnable.
Refund to original payment method
Within 10 business days
Once your return is received and approved, we refund the original payment method, including PayPal, within 10 business days. Your bank may need a few extra days to show it on your account.
Cancelling an order
You can cancel free of charge at any time before your order ships. Email support@carlottatch.com as quickly as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can still return it under our returns policy.
Damaged, defective or wrong item?
Let us know as soon as possible after delivery, ideally within 48 hours, and include photos. If we made a mistake, we cover the return cost and send a replacement or give you a refund.
EU & UK customers
If you live in the EU or UK, you keep your statutory 14-day right of withdrawal. Our 30-day policy is offered in addition to that right, not instead of it.
Shipping is free on all orders worldwide. Because we deliver internationally, some countries outside the United States may charge customs duties or import taxes when a parcel arrives.
What you pay us
The order total shown at checkout.
No shipping fee, on any order, to any country.
What your country may charge
Outside the US, your destination country may charge customs duties or import taxes, which are the customer's responsibility. These charges are set by local authorities, not by Carlotta. If you are unsure, your local customs office can tell you what applies.
More about delivery
Orders arrive within 7–12 business days of being placed. International deliveries can sometimes take longer due to customs or peak seasons. See our Shipping Policy for full details.
Questions about a charge, a refund or an invoice? Our team is happy to help. Please always include your order number so we can find your order straight away.
This Payment Policy applies to all orders placed on carlottatch.com. We may update it from time to time, and the version published on this page is the one that applies. Nothing in this policy limits the mandatory consumer protection rights you have in your country or state of residence. Effective October 7, 2026.